This month, Austin Pharmacy & Medical Supplies opened a location on York Road in Cockeysville in the 10,000 square foot building previously occupied by Suburban Ace Hardware.
Managing director Donna Wolk said she is thrilled with the new space and "has goosebumps" thinking about the possibilities it presents.
While Austin Pharmacy has been a family-owned business for more than 70 years, the business has seen tremendous growth since Wolk’s husband John purchased it in 1989 and began offering medical supplies and equipment.
Wolk explains that they quickly outgrew their current Towson location several years ago and she has been searching for a facility in the Cockeysville area. She said that with 35,000 cars passing their new location daily and the use of a renovated 7,000 storeroom and additional storage space in the adjoining building, the new location seems a perfect fit.
With the help of Cockeysville-based landscaper and contractor Bill Seal, Wolk scoured local auctions for pieces to outfit the space. The supply area and pharmacy boast shelving and counter tops from the Borders store in Timonium.
Each area addresses the specific needs of Wolk’s clients and seeks to capture the mission of Austin Pharmacy to "offer a different-in-kind experience" to patients and their families and a more “customized approach” to medical supplies and equipment.
In the new showroom, patients can set foot in a fitted tub or recline in a mechanized chair before choosing the right size and model. Austin offers in-home service and free delivery in and out of state to ensure that patients and those caring for them receive the best and most authentic care tailored to their individual needs.
On-site staff like Colleen Simpson—who started the Outpatient Ostomy Clinic at GBMC—highlight Austin Pharmacy’s unique niche in the community. Simpson’s background enables her to serve as a specialist for clinical questions and a liason between patients and their physicians. She also helps oversee the donation closet, a feature of the new space, to serve urgent and everyday patient needs.
Features such as an enhanced pharmacy area present many opportunities for Wolk to grow her business and better serve the community. She forsees using her new space to offer vaccinations and compounding as well as community wellness programs including educational seminars with her experienced staff.
Despite the pharmacy’s soft opening, Wolk looks forward to an official opening day celebration from August 20-25. Each day of the opening celebration week will focus on a different community outreach service. Home Safety Expo and Equipment Maintenance Days will involve demonstrations, evaluations and tune-ups. Clinicians and experts will lead the events and address community wellness needs. Recognizing the need to anticipate all of a patient and families’ needs upon discharge from the hospital, Wolk hopes to position Austin Pharmacy as the venue where customers will discover and make themselves as independent as possible.
"Our focus is wellness—living well, living active, and living independent."